Scottronic offers proactive IT support services, optimised for small businesses and organisations. Our IT services are agreed and managed according to a Priority Support Agreement (PSA) specifically tailored to the unique needs of your business.
Our PSAs are designed to be easy to understand and manage, and easy to change according to the decisions driven by your Technology Roadmap.
At any time you can also engage Scottronic on a project basis where the work or services fall outside of the existing PSA. The projects may, for example, include IT project planning and management, services to augment in-house IT capabilities, or specific projects to implement or upgrade IT systems.
“I just want to say what a fantastic team of Techy’s you have and how obliging. I understand that we pay for the service but they deliver it in such a pleasant and helpful manner, and go over and above every time. Much appreciated!!!”Betty Petrie, Manager, Kerikeri Retirement Village
Scottronic Service Desk
Key to our customer satisfaction levels is the Scottronic Service Desk. This one-stop communication capability is enabled by a truly world class remote monitoring, management and resolution system.
Built on an intuitive platform, the service desk maintains a knowledge base instantly accessible to service desk staff and engineers in the field. This database starts working for client’s right from the start of any new client engagement. Customer information carries forward into site documentation and knowledge management, which continues to evolve post implementation. Reporting and analysis features are fundamental to regular strategic reviews.